Get in Touch With Us
This page is for readers who want to reach the editorial team behind Online Casino Sites. Most messages we get fall into a few predictable buckets: a withdrawal that has not arrived, a bonus term that reads differently in practice than it did on the promotions page, a factual correction, or a question about whether a casino is licensed in the reader's state. Below is how to reach us, what to put in the message, and — just as important — what we cannot do for you.
Reaching the editorial team
Email is the only channel we operate. Write to [email protected] and a person will read it. We aim to reply within two business days; corrections and payout-related messages get looked at first.
We do not run a phone line, a live chat window or a social media support desk. If you see an account claiming to be our support team and asking for your casino login, deposit details or a payment to \"release\" winnings, it is not us. We will never ask for a password, a card number, or a fee.
What to include so we can actually help
Vague messages take three rounds of emails to resolve. A message with the details below usually takes one.
- The casino's name as it appears on your account, plus the state you were playing from.
- Dates in US format — when you deposited, when you requested the withdrawal, when you last heard from the operator.
- The exact bonus wording if your question is about a promotion. Copy and paste the terms rather than paraphrasing them; wagering multipliers, maximum bonus bets and cashout caps are where most disputes start.
- What the operator has already told you, and through which channel.
- Never send passwords, full card numbers, Social Security numbers or copies of your ID. We have no use for them and do not want them on our systems.
What we can and cannot do
| You want | Can we help? |
|---|---|
| A bonus term explained in plain language | Yes — this is most of what we do |
| A factual correction to something we published | Yes, and we date the change |
| Guidance on where to escalate a withdrawal dispute | Yes, we can point you to the right regulator or complaints route |
| Your account unlocked or verification pushed through | No — we have no access to any operator's systems |
| A payout released or a balance restored | No, and nobody should promise you that |
| Legal advice on your state's gambling law | No — we explain how the rules generally work, not your individual case |
How our recommendations are funded
Some links on this site are commercial. If you open an account through one, we may earn a commission from the operator. That arrangement pays for the research; it does not buy a position. Ranking order and editorial ratings are set by our team, and an operator cannot pay to move up, to have a drawback removed, or to stop us publishing a change in its terms. Ratings on this site are editorial judgments, not aggregated customer-review scores.
If you believe a listing reads like an advertisement rather than an assessment, say so in an email. That is a legitimate complaint and we treat it as one.
The brands readers ask about most
Our inbox skews heavily toward the operators at the top of our lists, so here is the context we usually end up sending back. Advertised bonus figures below are the operators' own published offers as of 2026, not amounts we have verified as paid out.
Raging Bull
It sits at the top of our ranking (editorial rating 10.0) largely because its advertised welcome package — 410% up to $10,000 plus 50 free spins — is the largest headline figure among the sites we cover, and because the questions we receive about it are about terms rather than about contactability. That said, a percentage that size is only reachable on a large deposit, and the material conditions travel with it: wagering requirements apply to the bonus, free spins usually carry their own separate playthrough and a cap on what can be converted to cash, and maximum bonus bet limits can void winnings if you exceed them. The limitation: high-percentage offers of this shape tend to come with the strictest cashout caps, so the amount you can actually withdraw is often a fraction of the headline number. Read the promotion page before depositing, not after.
Magician Bet
Rated 9.9, and the one we point readers to when their complaint is specifically about wagering. Its 101% No Wagering offer means the bonus is not subject to a playthrough multiplier, which removes the single most common cause of the emails we get. The limitation: \"no wagering\" describes the multiplier only. Minimum deposit thresholds, maximum stake rules while a bonus balance is active, expiry dates and withdrawal minimums can all still apply, and a no-wagering offer is typically smaller in cash terms than a 400% one. It is a trade of size for clarity.
Slots of Vegas
At 9.7, it appears here because its advertised 375% bonus plus 50 free spins on Cash Chaser is game-specific, and game-specific spins are a recurring source of confusion. Spins tied to one title cannot be moved to another, and the value of a spin is set by the operator, not by your usual stake. The limitation: restricted-game bonuses narrow your options while the bonus is live, and contribution rates often mean table games clear little or none of the requirement.
Uptown Aces and the rest of the list
Uptown Aces (9.5) advertises 600% for new players — the highest percentage on our list, with the same caveat about caps. Card Crush (9.5) and Zumba Cards (9.2) run reward-style welcome offers denominated in coins and cards rather than dollars, and Zumba Cards quotes its 250% deposit bonus up to 250 SC in Sweeps Coins, which is a different mechanic from a cash bonus and has its own redemption rules. BetUS (9.2) offers 200% up to $4,000 for new players. Amazon Jackpots (9.0) advertises 4 posters plus 40 free SC and a bonus wheel for a $20 purchase — note that this one requires a purchase, so it is not a no-deposit offer. Slots and Casino (9.0) advertises 500% up to $2,500 across three deposits, meaning the maximum is spread, not available at once. Bets.FM (8.9) quotes its 225% bonus up to 1 BTC with 225 free spins in cryptocurrency, which carries exchange-rate and availability questions that vary by state.
Money questions we answer by email
Deposits and withdrawals generate more mail than anything else, so a short orientation. Taking part costs whatever the operator's minimum deposit is — commonly a low double-digit dollar figure, but set per site and sometimes higher for a specific bonus than for a plain deposit. Check the bonus terms, because a $10 general minimum and a $25 bonus-qualifying minimum are not the same number.
- Debit and credit cards — the most widely accepted route in. Some issuers decline gambling transactions outright, and a credit card deposit may be treated as a cash advance with its own fee and interest from day one. Card deposits usually cannot be used for payouts at every site.
- ACH and bank transfer — slower to clear than cards but commonly used for larger withdrawals. Expect business-day timing rather than same-day.
- E-wallets — generally the quickest payout option where offered. PayPal availability is not universal across US casinos and varies by state and operator; verify on the cashier page rather than assuming.
- Cryptocurrency — offered by some operators, including Bets.FM's bitcoin-denominated bonus. Value can move between request and receipt, and availability depends on where you are.
Withdrawal timing has two parts people conflate: the operator's internal review, and the payment rail. The review is usually the slow half, especially on a first payout. Minimum withdrawal amounts, weekly or monthly withdrawal limits, and processing fees are all set per operator and per method, and none of them are things we control. If a payout is outside the window the operator publishes, our advice is to ask the operator in writing for a reason, keep the reply, and then escalate.
Verification, and why your withdrawal is held
Licensed US operators are required to verify identity. KYC checks typically mean a government photo ID, proof of address and proof of the payment method used. Larger or unusual activity can trigger source-of-funds questions. These checks are a legal obligation, not a stalling tactic — but they are also the point where poorly run cashier departments become obvious. Complete verification when you open the account rather than when you want your money, and make sure the name on the casino account matches the name on the payment method exactly. A mismatch is the single most common reason a withdrawal gets frozen.
Games, and what we can tell you about them
The sites covered here run the standard categories: slots including progressive jackpots, table games such as blackjack, roulette and baccarat, and live dealer rooms where a human dealer is streamed in real time. Slots differ by return to player and volatility — RTP is the long-run theoretical return, volatility describes how choppy the ride is, and neither predicts a session. Outcomes on digital games come from random number generators, which licensed operators are required to have independently tested. Live dealer tables are physical games, so the software provider and studio matter more than the RNG. Most of this runs in a mobile browser now, and some operators also offer a dedicated app; the catalog is often slightly smaller on mobile than on desktop. We can tell you how a category works and what to check in the game info panel. We cannot tell you a game is due.
Sports betting and other product lines
Several operators on this list run more than a casino. BetUS, for example, is known as a sportsbook brand alongside its casino product. The distinction matters for two reasons: a casino welcome bonus and a sportsbook welcome bonus are usually separate offers with separate terms, and contribution rules generally mean sports wagers do not clear casino bonus requirements. Some sites also run poker rooms or bingo sections. If your question involves a promotion, tell us which product it came from — it changes the answer. Sweepstakes-style operators such as Card Crush, Zumba Cards and Amazon Jackpots run a different model again, using coin currencies with their own redemption conditions rather than direct cash wagering.
Legal standing, eligibility and where to escalate
You must be at least 21 to gamble online in most US jurisdictions, and 18 in a small number — the operator's terms and your state's rules govern. There is no single federal license for online casino play. Regulation is state-level: a handful of states license and regulate online casino gaming through their own gaming commission or lottery authority, while others permit sports betting only, and others permit neither. Sweepstakes and social casino models operate under a separate legal framework again and are not available in every state. Accepting registrations from your state is not the same as being authorized to serve it, and we say so in our reviews where it applies.
If you have a complaint, the order that works is: the operator's own complaints procedure in writing, then the regulator that licenses it in your state, then — if the operator is not state-licensed — your options narrow considerably, which is the practical argument for sticking to licensed sites. Email us and we will point you at the right body; we are not a regulator and cannot compel anyone to pay.
Nothing on this site should be read as a guarantee that any casino is safe or that any withdrawal will complete. Gambling is entertainment that costs money, not a way to make it. If it has stopped feeling like entertainment, the tools are there: deposit and loss limits, session timers, self-exclusion at the operator or state level, and third-party blocking software. The National Council on Problem Gambling operates the 1-800-GAMBLER helpline, available 24/7. Tell us in your email if you want support options rather than casino information and we will keep the reply free of promotional links.
Corrections policy
Our listings are researched and verified against operators' published terms and public regulatory records; we do not deposit, play or withdraw, and we never present advertised speeds as tested results. Terms change without notice, which means something here will eventually be out of date. Findings on this site were last fact-checked on Sep 25, 2026 by Rachel Whitaker. If you can show us that a bonus figure, a payment method or a state restriction has changed, send the source and we will update the page and note the date of the change. Readers catching things before we do is a feature of how this works, not an embarrassment.
Readers researching options outside the US framework can also see our guide to casinos operating without GamStop in the UK, though the licensing and protections described there do not apply to US players.
Before you write
If your question is \"which of these should I use\", the honest answer depends on what you weight. Prioritize clarity over headline size and a no-wagering structure like Magician Bet's is the easier read. Prioritize the largest advertised package and Raging Bull or Uptown Aces are the names to research — but read the cashout cap first. Prioritize fast payouts and the deciding factor is rarely the bonus at all; it is the payment method you choose and whether verification is done in advance.
Whatever you send, take a minute to include the details listed above. We would rather answer properly once than guess three times.